PRIVACY NOTICE
Last updated: October 2025
At Hartwood Foods Ltd (trading as Western Cape Snacks), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and look after your personal data when you visit our website or purchase our products.
1. Who we are
We are Hartwood Foods Ltd, trading as Western Cape Snacks.
Our registered office is at:
Unit 11, Youngs Industrial Estate, Stanbridge Road, Leighton Buzzard, Bedfordshire LU7 4QB, United Kingdom.
We are the data controller responsible for your personal data. If you have any questions about this policy or how we handle your data, please contact us at: hello@westerncapesnacks.co.uk
2. The information we collect
When you use our website or make a purchase, we may collect:
Contact information – your name, billing/delivery address, email address, and phone number.
Order information – details of the products you’ve bought, payment method (handled securely via Stripe), and order history.
Website usage data – how you use our site, through Squarespace’s built-in analytics and cookies.
Communication preferences – if you sign up to hear from us or contact us directly.
We do not collect or store your payment card details. All payments are processed securely by Stripe.
3. How we use your information
We use your information to:
Process and deliver your orders.
Communicate with you about your purchase or any issues.
Improve our website and customer experience.
Comply with legal obligations (e.g. record-keeping, tax).
Send occasional marketing emails, only if you’ve opted in — and you can unsubscribe any time.
4. Legal bases for processing
We process your personal data only when we have a legal reason to do so, such as:
To fulfil a contract (e.g. when you place an order).
To comply with legal obligations (e.g. record-keeping).
With your consent (e.g. marketing emails).
For legitimate interests, such as improving our services or preventing fraud.
5. How we store and protect your data
Your data is stored securely through Squarespace and Stripe, which both comply with GDPR and use encryption and secure servers.
We keep your personal data only as long as necessary for the purposes set out in this policy — typically for up to 6 years to meet legal and accounting requirements.
6. Sharing your information
We only share your data when necessary, such as with:
Service providers (e.g. Squarespace and Stripe) to process orders and payments.
Delivery partners to ship your products.
Professional advisers (e.g. accountants or legal advisors) where legally required.
We never sell or rent your personal data to third parties.
7. Cookies and analytics
Our website uses cookies to help it function properly and to understand how visitors use our site.
These cookies may collect anonymous usage data such as page visits, traffic sources, and time on site.
You can control or delete cookies through your browser settings.
8. Your rights
Under the UK General Data Protection Regulation (UK GDPR), you have the right to:
Access the personal data we hold about you.
Request corrections to inaccurate data.
Ask for your data to be deleted (“the right to be forgotten”).
Object to certain types of processing.
Withdraw consent (where we rely on consent).
If you’d like to exercise any of these rights, please email hello@westerncapesnacks.co.uk.
You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk
9. Updates to this policy
We may update this Privacy Policy from time to time. Any changes will appear on this page with a new “last updated” date.
10. Contact us
If you have any questions about this Privacy Policy or how we use your personal data, please contact us at:
Unit 11, Youngs Industrial Estate, Stanbridge Road, Leighton Buzzard, Bedfordshire LU7 4QB, United Kingdom